Secret Shopper (Mystery Consumer, Mystery Shopping) is a marketing research conducted to assess the quality of service with the help of specialists acting as a buyer, as well as for comparative analysis of the strengths and weaknesses in the service  in the client company and in competing companies.
The essence of our Mystery Shopping method is to visit sales points by specially trained staff.

Under the guise of ordinary customers, Secret Shoppers appreciate the work of the store staff,  the ability of sellers to present the goods, to disclose its advantages, to persuade to make a purchase.Based on the results of Mystery Shoppers' visit, a detailed report, including recommended improvements is submitted.